As standard policy, we review requests on a case-by-case basis and reserve the right to decline for any reason (e.g. you have already sent some of your email allowance). If a refund is approved, it will be returned via the payment method you originally used minus a small administration charge.
Under most circumstances, we will not provide a refund after 14 days have passed from the order date.
We cannot provide our services to all businesses, either for legal, reputational or risk reasons. If we decline to offer you an account then we shall refund all fees in full providing no emails have been sent using the service.
If we terminate your contract for any reason in accordance with our terms and conditions of sale, we will not return any annual, set-up or add-on fees.