You’ll have access to a range of resources to help you get started, including email support, live chat, a welcome email series, onboarding videos, FAQs, the popcorn Academy and practical tips and advice. Additional onboarding packages are also available if you’d like more hands-on help.

Yes. popcorn has a UK-based support team available to help customers. Depending on your package, you can contact the team by phone, email or live chat when you need help with popcorn.

That’s fine. popcorn’s support and learning resources are designed to help you get comfortable with the system, even if you’re new to CRM. The welcome email series, onboarding videos and Academy can take you through the essentials step by step.

Yes. popcorn offers optional onboarding packages for businesses that want more hands-on support. Depending on the package, this can include help getting your CRM set up, understanding the key features and building a process that works around the way your business operates.

You can still get help. popcorn provides ongoing support through channels such as email and live chat, alongside FAQs, the Academy and video tutorials. This means you can find help with a specific question rather than having to work everything out yourself.

Yes. The onboarding videos and Academy give you resources that you can work through at your own pace and return to whenever you need them. This can be useful when you’re learning a particular feature or want to revisit something you’ve already covered.

The Academy provides free training and guidance to help you and your team become more comfortable using popcorn. It covers practical ways to use the system, learn best practices and get more value from your CRM.

Not necessarily. popcorn provides support and learning resources as part of the customer experience, while additional onboarding packages are available if you’d like more hands-on help getting set up and trained. This means you can choose the level of support that suits the way you prefer to learn.