CRM BASICS . CORE FEATURE

Email & WhatsApp Sync: Keep Every Conversation Connected

What it is: Connect Gmail, Microsoft 365 and WhatsApp to popcorn so your customer conversations become part of the contact’s CRM history.

Bring email and WhatsApp conversations together with your marketing activity, notes and team updates, giving everyone the context they need without searching through separate inboxes.

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CRM Features › CRM Basics › Data Segmentation

What you can do

Brings conversations together

See inbound and outbound Gmail, Microsoft 365 and WhatsApp conversations in the contact’s chronological activity timeline.

Gives your team the full context

Combine conversations with marketing engagement, notes and other CRM activity so your team can quickly understand what’s happened before they respond.

Gives you control over what syncs

Choose whether to sync communications for contacts already in popcorn or bring wider email activity into the CRM, depending on how you want your team to work.

How it works ​

1

Connect your accounts – Connect Gmail, Microsoft 365 and WhatsApp to popcorn for yourself and your team.

2

Conversations sync – Incoming and outgoing communications are connected to the relevant contact and added to their activity timeline.

3

See the full history – Open the contact to see conversations alongside marketing engagement, notes and other team activity in chronological order.

“We get the results we want, in the quickest and most effective way possible!”

James Ellis, Business Development Manager

Works Alongside​:

See how these features connect.

Email Marketing
Website Tracking
Hot Prospects & Lead Scoring

Common Quesions

Frequently Asked Questions About CRM Email & WhatsApp Integration

Yes. popcorn can connect Gmail and Microsoft 365 accounts to your CRM, allowing email conversations to become part of the relevant contact’s activity history.

Yes. WhatsApp integration allows customer conversations to be connected with CRM contact records, helping keep messaging activity alongside the rest of the customer relationship.

Yes. With popcorn’s email integration, inbound and outbound email activity can be synced into the CRM and connected to the relevant contact.
popcorn integrates with both Gmail and Microsoft 365, so businesses can continue using their existing email accounts while connecting conversations to their CRM.

Yes. Bringing customer communication into the CRM gives your team a joined-up chronological history alongside notes, marketing engagement and other relevant activity.

Bring every customer conversation together

Book a demo and see how quickly you can find anything about a contact.
Most CRMs bury contact info behind three clicks and a new page load. Popcorn doesn’t. In a personalised demo, we’ll show you the contact popup in action – one click, from anywhere, and everything about that person is right there. Book your demo and see it working on your own contacts, not a generic example.

Or if you’d rather explore first:

See How It Works