Customer Experience is one of the top 5 concerns for directors of successful companies who want to thrive in today’s digital economy – hand in hand with Retaining, Growing and Winning New Clients. You only have to look at successful companies like First Direct, John Lewis, Amazon, Ocado that form the top 5 customer service winners to realise they invest in their ability to be available to customers and not to miss “revenue opportunities or delight existing and win over potential customers”
As smaller business’s we may not be the size, or have their budget. However, we do have agility on our side, opportunity to collaborate with our peer group and low cost or even free technology to help us be more responsive and compete better. No matter what business or profession you are in, “selling” your solutions and “Servicing” your customers efficiently is vital in order to prevent those contacting you to go elsewhere. Think “Millennials” – these are the “decision makers” in today’s business world and have high expectations and less loyalty to suppliers.
See how other companies like yours use Unified Communication solutions to grow their business in line with their business strategy. And stay engaged and contactable with Customers, Roaming Sales and Technical staff, Management and the Office, Suppliers and Partners. If you would like to supplement your knowledge or seek advice on how available technology can help your business, call us here, at popcorn, on 0330 6600464. We can help! And download our FREE Executive Briefing that gives more details on what’s happening in business today and solutions that can help.
Article ‘Importance of being “contactable” to clients’ has been Written for popcorn email marketing by Marvin Henson Cloud Solutions for Business.
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